Our platform creates traceable, reviewable handoffs across voice, WhatsApp, and human-assisted workflows so teams can meet internal and external controls.
Every customer conversation and escalation is tagged, stored, and available for review with the right context.
Route logic enforces compliance constraints without blocking the customer journey.
Supporting teams can access the logs they need without exposing operational secrets.
| Capability | What it supports | Typical use case |
|---|---|---|
| Role-based auditing | Supervisor and admin actions | Compliance reviews and dispute resolution |
| Retention policy | Conversation history | Data governance and legal requirements |
| Export-ready logs | Session transcripts and handoff metadata | Regulatory evidence and operational inspection |
| Consent flags | Customer opt-in for messaging | Privacy-sensitive workflows |