All systems operational voice · whatsapp · human
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Sales and support automation

Reach every customer.
Audit every conversation.
Without growing your team.

Aural builds AI voice and WhatsApp agents, backed by human teams, for sales and support. Use one, or connect them all. Every interaction supervised and logged.

Book a demo See how it works
0% first-language coverage · 2 channels, one audit trail · 100% sessions logged
aural · session log
ses_9092 · inbound 14 active
Trusted by operations teams at
Company ACompany B Company CCompany D Company ECompany F Company ACompany B Company CCompany D Company ECompany F

Operations teams, in their words.

"We replaced three tools with Aural and finally have a single audit trail. Our compliance team stopped asking questions. They just pull the log."

01
Name 1
VP, Operations
Company A

"Aural had our WhatsApp channel live in two weeks. Same compliance, same audit trail as voice. We didn't build anything. They handled the full setup."

02
Name 2
Head of Customer Experience
Company B
the aural difference

We run your operations,
not just your agents.

Most vendors hand you a tool and leave. Aural maps your workflow, builds the agents, sets up the routing, and stays on to supervise every session.

Typical vendor Aural
Drop in a tool, you configure it
We map your workflow first
Voice or WhatsApp, pick one
Voice, WhatsApp, and human, on their own or connected
AI only; your human team is on you
AI agents with live human escalation
Audit is your responsibility
100% of sessions logged automatically
start with a pilot

Prove it on your own workflows first.

A fixed-scope pilot to run Aural against real calls and messages, with everything you need to measure the outcome before you commit.

Pilot plan
₹1,50,000Fixed scope. One invoice.
Book a demo
25,000 voice minutes
Setup of 1 AI agent in 2 languages
Platform access to try multiple models
Observability tool to track progress
200 free minutes of internal testing
2,000 WhatsApp messages alongside calls
1 trained human in the loop

Don't take our word for it.

A real Aural voice agent handling an inbound request, start to finish. Same agent, same audit trail you would get in production.

Inbound · order status ai-voice · English + Hindi
00:0000:32

Built for the calls that matter most.

Voice, WhatsApp, or human. Every conversation covered, every one logged.

Voice

The AI handles it. When it can't, a person does.

A customer calls about a delayed order. The voice agent answers in under a second, verifies identity, and resolves it. When confidence drops, it hands the call to a human with the full transcript loaded.

0%
Resolved before human joins
WhatsApp

Your customer writes at 2 am. The agent already replied.

The WhatsApp agent responds asynchronously, in their language, following the same compliance rules as every voice call. By morning the transcript is tagged for sentiment and intent.

24/7
Coverage, every channel
Audit

Your auditor asks for last month. It's all there.

Every session has a timestamp, transcript, sentiment arc, compliance flags, and hand-off latency. Pull by agent, date, intent, or outcome in under 60 seconds.

0%
Sessions audited

Four steps. Every session.

Voice, WhatsApp, or human agent. The same four steps run every time.

01

Route

Inbound lands on the right agent by channel and intent. One queue for every channel.

41 ms avg route
02

Listen

The AI agent handles the call. Operators watch live: sentiment, confidence, and intent in real time.

real-time transcription
03

Hand off

When confidence drops or an escalation flag fires, Aural pushes full context to a human agent in under 500 ms.

412 ms P50
04

Audit

Every minute goes to an immutable log. Every hand-off gets a timestamp. The record has no gaps.

100% logged
0%
First-language coverage
Hindi, English, and the languages most of India speaks first
0ms
P50 hand-off latency
Agent to supervisor, with full context
0.98%
Platform uptime
SLA-backed, auditable
0%
Sessions on the record
Immutable log from t=00:00
routing

How a session moves through Aural.

A call arrives via voice or WhatsApp. Aural routes it by intent, supervises the agent live, and logs every second to an immutable record.

CHANNELS ROUTER AI AGENTS HUMAN AGENTS AUDIT voice whatsapp route() by intent + channel ai-voice voice agent ai-chat whatsapp agent human-t2 tier-2 ops human-t1 tier-1 ops IMMUTABLE LOG direct · human request escalate · conf 0.72 t = 00:00 route 41ms agent assigns hand-off 412ms ses_9092 · logged
faq

Answers for the skeptical buyer.

The questions operations teams ask before they book the demo.

01Do we have to adopt voice, WhatsApp, and human agents together?+
No. Start with voice or WhatsApp agents as per your requirements. Add the others later if you need them. Same routing, same audit trail.
02What does an AI agent do?+
An AI agent is a digital worker that reasons, plans, and executes tasks toward a defined outcome, not just replies to prompts. An Aural voice agent can read a customer's intent, pull account details, and work a resolution the way a trained human would.
03What does the ₹1,50,000 pilot include?+
A fixed scope on a single invoice: 20,000 voice AI minutes, setup of 1 AI agent in 2 languages, platform access with an observability tool, and a front-deployed team that helps you achieve all this.
04What are the advantages of using AI agents?+
24/7 coverage, capacity that scales when traffic spikes, and lower operational overhead. With Aural voice agents in the workflow, customers stop waiting in queues while your team focuses on harder, higher-value cases.
05Which languages do the agents speak?+
Hindi, English, and the languages most of India speaks first. 93% of customers are covered in their first language, on both voice and WhatsApp.

Reach every customer.
Audit every minute.

Tell us your channels and volume. We'll show you a live agent running on your own workflows, supervised and logged end to end.

Book a demo Read the technical spec